DcData’s maintenance plans have been designed to reduce overall Total Cost of Ownership of IT infrastructure, ensure maximum performance, redundancy and uptime, leaving you with one less thing to worry about. By utilizing solutions from leading vendors, DcData provides an expertise and maintenance program that addresses the following crucial areas of your server’s operation:
Server Monitoring
DcData’s enterprise-grade monitoring solution monitors the various aspects of your Linux server. This includes host uptime, CPU utilization, drive space, network utilization, service availability etc.
Offsite Config Backup
The DcData backup system ensures that your Linux server’s crucial services are automatically backed up. This includes users, groups, passwords, databases, firewall configuration, webserver configuration etc.
Patch Management
DcData continuously checks for vulnerabilities, fixes and software updates and deploys them to your Linux server. This ensures that your server is secure and running efficiently at all times.
Guaranteed Response Times
DcData commits to providing a world-class support service by backing up our promise with a Service Level Agreement. This may be customized to suit your requirements depending on your organization’s support requirements:
Bronze (6 hour maximum response time)
Mon-Thur 08:00-17:00, Fri 08:00-16:30
Silver (4 hour maximum response time)
Mon-Thur 08:00-17:00, Fri 08:00-16:30
Gold (2 hour maximum response time)
Mon-Thur 08:00-17:00, Fri 08:00-16:30
Platinum (1 hour maximum response time)
24x7x365 availability
Bundled Support
DcData understands that all servers, including Linux servers require regular maintenance. The number of hours may be customized, depending on your organizations requirements, as well as different support priority levels, for the right response time on important tasks.
Priority Helpdesk Access
Support queries may be logged telephonically or via email to DcData’s support centre. DcData’s internationally recognised web-based helpdesk system tracks ticket history and status.