Service Level Agreements
DcData’s maintenance plans have been designed to reduce overall Total Cost of Ownership of IT infrastructure, ensure maximum performance, redundancy and uptime, leaving you with one less thing to worry about. By utilizing solutions from leading vendors, DcData provides an expertise and maintenance program that addresses the following crucial areas of your server’s operation:
Offsite configuration backup
The DcData backup system ensures that your Linux server’s crucial services are automatically backed up. This includes users, groups, passwords, databases, firewall configuration, webserver configuration etc.
DcData’s enterprise-grade monitoring solution monitors the various aspects of your Linux server. This includes host uptime, CPU utilization, drive space, network utilization, service availability etc.
Critical updates & monitoring & installation
DcData continuously checks for vulnerabilities, fixes and software updates and deploys them to your Linux server at no extra cost.
This ensures that your server is secure and running efficiently at all times.
Priority access to DcData helpdesk
Support queries may be logged telephonically or via email to DcData’s support center. DcData’s internationally recognized web-based helpdesk system tracks ticket history and status.
DcData understands that all servers, including Linux servers require regular maintenance and offer this day-to-day maintenance at a discounted cost. The number of hours may be customized, depending on your organizations requirements, and allocated to common tasks
Guaranteed response times
DcData commits to providing a world-class support service by backing up our promise with a Service Level Agreement. This may be customized to suit your requirements depending on your organization’s support requirements:
Preferential hardware pricing and extended warranty option
DcData offers additional discounts and extended warranties on DcData services and server hardware to existing Service Agreement clients. Hardware is optionally backed by the vendor (normally HP or DELL) by one of the following support options: